SUPPORT
A problem, a question, a request.
Write to us in French or English. The more precise your request, the faster the reply.
CONTACT ADDRESS
EMAIL CONTACT
Describe your request without including a password or login code.
WHAT TO INCLUDE
Never send a password, sign-in code, token or EA secret. Support will never ask for them.
- DISPLAY NAME
- The display name shown in SpotXI
- EA ID
- The EA ID shown on your profile
- PLATFORM
- Platform and game version
- WHEN
- Approximate date and time
- WHAT
- What you were doing and what happened
Frequently asked questions
Do I need a Discord account to use SpotXI?
Discord sign-in is an authentication method for the app. It creates no server, channel or automatic message in your name.
Why cannot I see a player or club’s contact?
Private contact is revealed only after a session or trial is accepted, and only to the two participants involved.
Is my EA ID verified by SpotXI?
No. Choosing an EA ID from a public roster does not prove that the account belongs to you. No profile is presented as verified.
Can I delete my account if I no longer have the app?
Yes. The “Delete my account” page lets you start a request from the web without reinstalling SpotXI.
How do I remove my stats profile?
Email support@spotxi.app with the profile link, even without a SpotXI account. A removed profile no longer appears on the website, in the leaderboards or in the app.
Does SpotXI handle emergencies or serious reports?
No. SpotXI is not an emergency service. In immediate danger, contact the appropriate services listed on the Safety page.